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AEON UK - Delivery & Returns

  • AEON UK - DELIVERY & RETURNS

    Below you will find all the information you should need to know about our Delivery & Returns policy. If you need any more help or just want to ask a question, please email us and we'd be happy to help! All our delivery costs are fixed and we'll email you with your parcels tracking number (if available) when we dispatch your goods. If you have any questions or if you think your parcel has gone missing, please contact us as soon as you possibly can. By placing an order your automatically accept our terms and conditions on returns and exchanges. Our returns policy is in line with the updated Consumer Contracts Regulations launched June 2014. For more information please visit the Which?website.

  • Returns & Exchanges:

    • AEON operates a 14 day returns policy (including bank holidays and weekends).
    • The returns period starts from the day the delivery was attempted
    • If you would like a refund/exchange for your item, you must contact us or return the item to us within 14 days of the date the delivery was first attempted.
    • If you contact AEON and inform us that you wish to cancel your order within 14 days, you then have an additional 14 days to return the goods once you have made that contact. Contact must be made by the 14th day.
    • If you do not inform us you would like a refund/exchange, then you only have 14 days from the date the item was delivered/delivery was attempted (including bank holidays & weekends) to return the item.
    • The goods must be back with us by the 14th day.
    • For any type of return and exchange the returns form must be filled out and returned with the item.
    • shopAEON reserves the right to refuse refund or exchange if the 14 day notice/return period is exceeded.
    • The returns period starts from the day delivery was attempted.
    • Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 14 working days after receipt of your return.
    • All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.
    • If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
    • It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
    • Please note we are unable to refund any postage or carriage charges for returns.
    • We are unable to refund swimwear, intimates & earrings for hygiene reasons.
    • Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund.
    • If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note.
    • INTERNATIONAL CUSTOMERS Unfortunately we are only able to refund your order. If you need a new size/colour you will have to purchase a new online order.
    • Email: orders@shopaeon.com
  • UK, EU and International Delivery:

    • UK Delivery, up to 5 working days (£4.00)
    • UK Next Day, order before 2:00pm, Monday-Thursday (£5.95)
    • Republic of Ireland, standard delivery, 3-5 days (£5.99)
    • EU, 3 - 5 days (£12.99).
    • International, 5 - 7 days (£15.99).
    • Free UK delivery for orders over £100.00